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Automate bookings from WhatsApp and Instagram

If you copy appointment requests from WhatsApp or Instagram into your calendar by hand, it can be automated: a small automation reads each request, checks your calendar, confirms the slot and books it. Anything unusual comes to you. For a small business it is ready in a few days at a fixed price.

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The problem

Salons, clinics, workshops and studios get booking requests on WhatsApp and Instagram at all hours. Someone has to reply, check the diary and write them down, often at night.

Meanwhile messages get lost, double bookings slip in, and the customer who gets no answer books somewhere else.

How it works

  1. 1

    It receives messages from WhatsApp Business and Instagram.

  2. 2

    It understands what the customer wants: to book, move or cancel, and when.

  3. 3

    It checks your calendar (Google Calendar or another) and offers or confirms the slot.

  4. 4

    It books the appointment and sends the customer a confirmation.

  5. 5

    Anything that is not a clear booking, such as group prices or special requests, comes to you.

How the agent decides

Illustrative example with made-up data. The agent acts on its own above 90% confidence.

  • “Any slot Thursday afternoon?”

    Booking96%

    Done: Thursday 17:30 booked

  • “I need to cancel tomorrow”

    Cancellation93%

    Done: Slot freed

  • “Price for a group of 8?”

    Quote58%

    To a person: Passed to you

What to expect

  • Ready in a few days, at a fixed price.
  • No double bookings: it always checks the real calendar.
  • You still decide anything that is not routine.
  • No new tools: WhatsApp, Instagram and the calendar you already use.

Questions

Do I need WhatsApp Business?

Yes: connecting the messages officially needs a WhatsApp Business account. If you do not have one yet, I help you set it up.

Is it worth it for a small business?

That is exactly who it is for: one specific automation, quick to set up, at a fixed price that fits a small business.

Can I check bookings before they are confirmed?

Yes. You can start by confirming them yourself and switch to automatic confirmation once you see it gets them right.

Which calendars does it support?

Google Calendar and most calendars that allow outside connections. If you use a specific booking app, we check it on the call.

Tell me about your case

I reply personally within 24 hours. The first 30-minute call is free.

Talk about my case