Skip to content
lacambra.dev

An AI agent for customer service

An AI agent can answer, in minutes, the questions your team handles every day (where is my order, change of details, opening hours, returns) using your real systems. Complaints and delicate cases go to a person with a draft ready. It goes live in 3–4 weeks.

Talk about my case

The problem

The same questions arrive again and again by email, form or chat, and get answered by hand between other work. Customers wait hours for something that takes a minute.

A generic chatbot does not help: it does not know where that customer’s order is or what your real policy says, and when it does not know, it makes things up.

How an agent handles it

  1. 1

    It classifies every incoming message: order status, change of details, return, complaint, quote or other.

  2. 2

    It looks up your systems (online shop, ERP, CRM) to answer with that customer’s real data.

  3. 3

    It replies only when it is sure and the answer is within what you have approved.

  4. 4

    Complaints, exceptions and doubtful cases go to a person, with the context and a draft.

  5. 5

    You track response times and how much gets solved on its own.

How the agent decides

Illustrative example with made-up data. The agent acts on its own above 90% confidence.

  • “Where is my order 8812?”

    Order status97%

    Done: Answered with tracking

  • “Please change my delivery address”

    Update details92%

    Done: Updated and confirmed

  • “Three weeks waiting, this is unacceptable”

    Complaint74%

    To a person: To a person, draft ready

What to expect

  • Answers in minutes, also outside office hours.
  • Your company’s tone and policies, not generic replies.
  • Your team only sees what needs a person.
  • It works with your email, your website and the tools you already use.

Questions

Can customers tell it is an AI?

It answers in your tone with your data. When a customer talks to the assistant directly, EU law requires telling them it is an AI, and it is good practice anyway.

What if a customer is angry?

Complaints are detected and passed to a person. The agent can prepare a draft, but it does not answer an angry customer on its own.

Can it answer in several languages?

Yes. It understands and answers in English, Spanish, Catalan and other common languages.

Do I need to change my support tool?

No. It connects to the email or the tool you already use.

Tell me about your case

I reply personally within 24 hours. The first 30-minute call is free.

Talk about my case